In what countries can CGP provide services?
Do you provide services 24/7 in every country?
We offer toll-free 24 hours a day, seven days a week, 365 days per year access to CGP Intake/Triage Counselors who are located at our corporate facility in Bloomington, Illinois. In addition we provide access to an “in-country” counselor who speaks the caller’s native language. The counselor can explain the service, arrange appointments, or provide telephone crisis consultation when indicated.
In what languages do CGP’s providers speak?
Many of our international providers are fluent in multiple languages. Therefore, we do not use or rely on language-line services at any of the locations we cover because our providers have capability both in English and the local language.
What services are offered internationally?
- 24-hour telephone access
- Face-to-face assessment/counseling
- Subsequent referral
- Follow-up
- Program promotion
- Management consultation
- Management referral training
- Critical incident intervention
- Specialized training sessions
- Information and resources through the website
- Account management
- Program reporting
How do I access services in my country?
All of the services can be accessed 24 hours a day, seven days a week, 365 days per year by calling the numbers listed in the promotional material distributed by the company. Your call will be answered by a professional who will assess your needs, then set up an appointment for personal counseling. Counseling is available face-to-face through a network of providers near your home or work or by phone if needed and requested.
Are promotional materials available in native languages?
Brochures and other promotional materials will be offered in both English and native languages, and be designed in ways to encourage utilization within the relevant culture.
Does CGP provide onsite workshop and seminars?
CGP provides a great deal of programming for employees, manager and supervisors, and family. Most of our seminar topics are developed by request. As with all CGP offerings, the training component is fully customized to each client. We also assure the information is culturally, politically, socially relevant, and sensitive.
Do you provide critical incident services outside the United States?
Yes, CGP designed and set the standard for organizations seeking quick responses to personal crises or organizational issues. Our crisis counseling services include: 24-hour access to one of our professional staff via telephone; phone consultation within three hours of the initial call; assessment and action plan; face-to-face counseling services; individual crisis counseling; group critical incident services; post-trauma counseling, follow-up services, and other services as needed or requested by our customers.
Who should I contact with any questions?
Please contact us by sending an e-mail message to globalinfo@chestnut.org or by calling 1.800.433.7916 (toll free in the U.S.A.) or 1.309.820.3604.