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The "just right" solution. We have the national (and international) experience, customer base, infrastructure, resources, and strong desire to provide your employees and family members with a superior service at a very competitive price.
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Customization. We customize our solutions to meet unique customer needs and requests.
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Superb responsiveness. You can expect CGP to be highly responsive when you have a question or issue, regardless of the size of your organization.
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Clinical expertise and acumen. At CGP, we specialize in behavioral health, and our staff, affiliates, and development efforts all support this central mission.
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Exceptional account management. CGP's account management approach is to anticipate, analyze, and quickly resolve any service issues with a focus on maintaining customer satisfaction and seeking cost-effective solutions to your specific concerns and goals.
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Integration at the local level. We want your Account Executive and local affiliates to be aligned with local management and possess first hand knowledge of specific worksites and the occupational influences that contribute to EAP issues.
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Strong workplace orientation. CGP strongly encourages our customers to allow us to conduct supervisory training (in-person, webinar, or online) to motivate reluctant employees to seek help for personal problems that overlap with job performance.
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Integrated but specialized work-life. Our long-term relationship with Harris, Rothenberg International (HRI), a leader in the work-life field, has enabled CGP to provide the benefits of an integrated model to our customers, including streamlined services, single access point, cross-referrals, central account management, consistent promotions, and seamless implementation.
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The best website in the work-life industry. Our website is outstanding with many innovative features and functions.
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Using science to examine the business case. Other EAPs and Managed Behavioral Health (MBH) organizations turn to CGP for consultation and guidance in using empirical, scientific designs and techniques to measure outcomes, performance, and program effectiveness.
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Improving EAP affiliate fidelity to EAP practices. EAP affiliate networks have become virtually identical, with a significant degree of overlap between the major EAP vendors. CGP may be the only vendor who has extensively uncovered and researched this problem and has a plan to improve affiliate fidelity to EAP practice.
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Onsite capacity and experience. CGP serves many customers with internal or onsite EAP counseling, usually co-located with Medical or HR. We have the ability to couple your current external model with onsite, internal EAP.